Case Study Examples
HACI Case Study Highlights:
- Enterprise Software Vendor — 73% faster ticket resolution, +18 NPS points, 66% fewer Tier 3 escalations, support engineers handle 75% more tickets daily
- Hardware/Software Platform Vendor — 67% of issues detected before customer impact, 57% fewer on-site dispatches, 41% of customers upgraded to premium support tiers
- SaaS Platform Provider — 99.99% platform SLA, 4x support capacity without new hires, 72% of platform incidents auto-resolved, 99.2% enterprise retention
- DevOps Tooling Company — 85% self-service resolution, 96% faster time-to-resolution, 72% reduction in tickets requiring human agents, 18% lift in free-to-paid conversion
- Managed Cloud Services Provider — 10x operational capacity (8→40 clients per engineer), 88% auto-resolution across 200+ environments, $4.2M in new premium tier revenue
Each scenario demonstrates how product companies deploy HACI to deliver exceptional tech support and DevOps services at scale—improving customer experience while enabling premium service tier differentiation.